Frequently Asked Questions

You can order directly through our website — browse the menu, add items to your cart, and checkout. You can order as a guest or create a free account to track orders, earn loyalty points, and manage subscriptions.

Orders must be placed by 9:00 PM (WIB) to qualify for next-day delivery. Orders placed after 9pm will be scheduled for the following day.

Absolutely. During checkout you can enter any delivery address within our Jakarta delivery zones. Just make sure the recipient is available to receive the delivery, as fresh juice needs to be refrigerated promptly.

Yes — you can modify or cancel your order up until 9:00 PM WIB on the evening before your scheduled delivery. After that, your juice is already being prepared and we cannot make changes. For urgent situations, please contact us directly via WhatsApp.

Yes! We have a Group Order feature and a Wholesale program for offices, events, hotels, cafes, and retailers. Visit our Wholesale page or contact us to discuss your needs and get a custom quote.

We currently deliver within Jakarta, across designated delivery zones listed on our website. If you're unsure whether your area is covered, use the Delivery Checker on our site or contact us via WhatsApp.

All orders are delivered the next day. Your juice is cold-pressed fresh in the morning of delivery day to lock in maximum nutrients, then transported in chilled packaging to your door.

We use insulated, chilled packaging designed to maintain a safe temperature throughout the delivery journey. Our delivery windows are optimised to minimise transit time.

Our delivery driver will contact you via the phone number you provided. Please ensure someone is available or provide a safe drop-off instruction at checkout. Because our products are fresh and perishable, we cannot leave them unattended for long periods.

Delivery fees vary based on your delivery zone within Jakarta. The exact fee will be shown at checkout before you confirm your order. We occasionally run free-delivery promotions — follow us on social media to stay updated.

Cold-pressed juice is extracted using a hydraulic press rather than a spinning blade. This slow, heat-free process preserves significantly more vitamins, minerals, and enzymes than conventional juicing methods. The result is a richer, more nutrient-dense juice that tastes exactly like biting into fresh fruit.

Never. All Ruby Juice products are made with 100% real fruit — no added sugars, no artificial flavours, no preservatives, and no water added. What you get is pure, unadulterated fruit in a bottle.

Our juices are best consumed on the day of delivery for peak freshness and maximum nutrition. They will keep for up to 3 days when stored properly in the refrigerator (4°C or below). Always shake well before drinking.

Some of our juices and fruit cuts are seasonal, reflecting the natural harvest calendar of Indonesian fruits. This is intentional — we source the freshest, most in-season produce from local farmers. Seasonal items will be clearly marked on our menu.

We source directly from trusted local Indonesian farmers. This ensures the freshest possible produce while supporting local agriculture and reducing the environmental impact of long supply chains.

All of our juices are naturally vegan, gluten-free, and dairy-free. They contain only whole fruits and vegetables with no additives. If you have specific allergies or dietary concerns, please check the product details page or contact us before ordering.

We accept a wide range of payment methods processed securely through iPaymu: QRIS, GoPay, OVO, DANA, virtual account bank transfers, and debit/credit cards. All payments are encrypted and we never store your card details.

Yes. All transactions are processed by iPaymu, a trusted Indonesian payment gateway. We do not store any card or banking credentials on our servers. All data is transmitted using industry-standard encryption.

For one-time orders, you are charged at the time of checkout. For subscriptions, you are charged on the same day each cycle (weekly, bi-weekly, or monthly depending on your chosen plan).

Currently we do not offer cash on delivery. All orders must be paid in full via our secure online payment gateway before the order is confirmed.

Our subscription plans let you receive your favourite Ruby Juice products on a regular schedule (weekly, bi-weekly, or monthly). Subscriptions renew automatically, and you'll always receive your juice at a consistent time. You can manage everything from your account dashboard.

Yes! You can pause, skip, or reschedule any upcoming delivery from your account, as long as you do so before the 9pm WIB cut-off on the day before the scheduled delivery. There's no penalty for pausing or skipping.

You can cancel your subscription at any time from your account dashboard with no cancellation fee. Simply cancel before the next billing date to avoid being charged for the next cycle.

Yes! Subscribers enjoy priority scheduling, and may receive exclusive subscriber-only promotions and early access to new products. Loyalty points also accumulate faster on subscription orders.

We're sorry to hear that! Please contact us within 24 hours of delivery with a photo of the issue via WhatsApp (+62 822 9913 2224) or email ([email protected]). We'll arrange a replacement or full refund as quickly as possible.

Once your claim is verified, we aim to process all refunds or replacements within 3 business days. Refunds to your original payment method may take an additional 3–7 business days depending on your bank or e-wallet provider.

Unfortunately, because our products are perishable and freshly made to order, we cannot offer refunds based on taste preference alone. We encourage you to try a smaller quantity first if you're new to cold-pressed juice. Our team is always happy to recommend the best flavours for your palette!

You can read our complete Refund Policy at rubyjuice.com/en/refund-policy. It covers all scenarios in detail, including cancellations, failed deliveries, and subscription refunds.

No — you can check out as a guest. However, creating a free account lets you track orders, manage subscriptions, earn and redeem loyalty points, and access your order history.

You earn loyalty points on every purchase. Points can be redeemed for discounts on future orders. Points have no cash value and cannot be transferred to another account. Their terms may be updated with reasonable notice.

Click 'Forgot Password' on the login page and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't see it, check your spam folder.