Refund Policy

1. Products Eligible for a Refund

We accept refund or replacement requests in the following situations:

Due to the perishable nature of our products, we cannot accept returns based on taste preference once a product has been received in good condition.

• The product you received is physically damaged, leaking, or the packaging is in poor condition.
• You received the wrong product (wrong type, size, or flavour).
• The product smells or tastes off upon delivery through no fault of your own.
• Your order was not received at all and we have not notified you of any issue.

2. How to Raise a Claim

To raise a refund or replacement claim, please contact us within 24 hours of receiving your order through any of the following:

Please include the following when you reach out: your order number, a description of the issue, and photos or a video showing the condition of the product. Without visual documentation we may not be able to process your claim.

• WhatsApp or phone: +62 822 9913 2224
• Email: [email protected]
• The contact form on our Contact page

3. Resolution Options

Once your claim has been verified, we will offer one of the following resolutions depending on your situation:

We aim to resolve all valid claims within 3 business days.

• A full product replacement on your next delivery (our most common resolution for damaged or incorrect items).
• Store credit equal to the value of the affected product, added directly to your account.
• A full refund to your original payment method for valid claims that cannot be resolved with a replacement.

4. Order Cancellations

Because our juices are pressed fresh on the morning of delivery, the cancellation cut-off is 9pm WIB on the evening before your scheduled delivery.

Cancellations made before the cut-off will receive a full refund.

Cancellations after the cut-off or on the day of delivery cannot be processed as the product has already been prepared.

For genuine emergencies beyond your control (e.g. sudden illness), please contact us and we will do our best to find a fair solution on a case-by-case basis.

5. Subscription Policy

Subscriptions can be paused, skipped, or cancelled at any time from your account before the next billing date, at no charge.

Refunds for a subscription cycle that has already been billed cannot be processed unless there is a valid product quality issue.

If you wish to cancel a subscription after the billing date has passed, that billing period is non-refundable, but you can stop the next cycle at any time.

6. Failed Deliveries

If a delivery fails because you provided an incorrect address or phone number, we are unable to process a refund as the product has already been prepared.

If a delivery fails due to an error on our side or our delivery partner's side, we will offer a full product replacement or refund.

Please ensure someone is available to receive the package at your delivery address, as fresh products need to be refrigerated promptly.

7. Seasonal Products

Some of our products are seasonal and depend on the fruit harvest. If a product you ordered sells out or becomes unavailable after your payment is confirmed, you will receive:

• A replacement with a similar item (subject to your approval).
• Or a full refund for the unavailable item.

8. Exclusions

Refunds do not apply in the following situations:

• Change of mind or personal taste preference once the product has been received in good condition.
• Products that have been opened and partially consumed without a verifiable quality issue.
• Claims raised more than 24 hours after receipt of the product.
• Damage caused by improper handling after delivery (e.g. failure to refrigerate promptly).

9. Consumer Rights

This policy does not reduce any rights you have under the Indonesian Consumer Protection Law No. 8 of 1999. If you feel your rights have not been met, you may contact the Consumer Dispute Settlement Body (BPSK) in your area.

10. Contact Us

If you have any questions about this Refund Policy, please reach out to our customer service team:

• WhatsApp / Phone: +62 822 9913 2224
• Email: [email protected]
• Operating hours: Monday – Sunday, 07:00 – 18:00 WIB