My delivery was late — what should I do?

## Our delivery promise We aim to deliver all orders **before noon** across Jakarta. Delays can occasionally happen due to traffic or high demand. ## What to do if your order is late 1. **Check your WhatsApp** — our courier will message you if there's a delay. 2. **Track your order** in the My Orders section of your account. 3. If it's past **1 pm and you have no update**, contact us immediately: - WhatsApp: **+62 822 9913 224** - Include your order number ## Compensation for significant delays If your delivery is more than **2 hours late** and no prior notice was given, we will offer: - A **discount on your next order**, or - A **partial refund** at our discretion We take punctuality seriously and will investigate every late delivery.