What is your refund policy?

## Our promise Every bottle of Ruby Juice is cold-pressed fresh on the day of delivery. If something goes wrong, we will make it right. ## When you are eligible for a refund - The product arrived **damaged, leaking, or spoiled** - You received the **wrong item** - Your order was **not delivered** and was not rescheduled - A quality issue was raised **within 24 hours of delivery** ## When refunds are not issued - Change of mind after the order has been packed - Incorrect delivery address provided by the customer - Issues reported more than 24 hours after delivery ## How to request a refund 1. **Take a photo** of the issue (damaged bottle, wrong item, etc.). 2. Send the photo and your **order number** to our WhatsApp: **+62 822 9913 224**. 3. Our team will review within **1 business day**. ## Refund methods | Original payment | Refund method | Timeline | |---|---|---| | Online (card/e-wallet) | Reversed to original method | 3–5 business days | | Bank transfer | Transfer to your bank account | 2–3 business days | | COD | Cash or credit to your next order | Same day |